In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are published below.
Grievance Officer
The operator of FormatterHQ
Email: hello@formatterhq.com
Hours: Monday to Friday, 10:00–18:00 IST
What you can raise
- Content on FormatterHQ that you believe breaches our terms, acceptable use policy or the law, including shared snippets.
- Requests about your personal data: access, correction, completion, updating, erasure or nomination (see our privacy policy).
- Copyright complaints (see our copyright & DMCA policy).
- Complaints about suspension of your account or removal of your content.
How to file a complaint
Email hello@formatterhq.com with the subject “Grievance”, your name and contact details, a description of the issue and any relevant links or screenshots. For content, use the Report button on the snippet page where available.
Timelines
- Acknowledgement: within 24 hours.
- Resolution: within 15 days of receipt.
- Content that exposes the private area of any person, shows them in full or partial nudity or in a sexual act, or is an impersonation including artificially morphed images: action within 24 hours.
If you are not satisfied
If you are dissatisfied with the resolution of a complaint about your personal data, you may approach the Data Protection Board of India. For content-related decisions you may approach the Grievance Appellate Committee constituted under the IT Rules 2021.